Frequently Asked Questions
1. What are your production capabilities?
Our factory is equipped with advanced manufacturing facilities and has a production capacity of 100,000 pieces per month, covering a wide range of clothing categories including casual wear, formal wear, sportswear, etc. We can handle both small - batch customized orders and large - scale mass production.
2. What is your minimum order quantity (MOQ)?
The MOQ varies depending on the product type and complexity. Generally, for basic styles, the MOQ is 1 pieces per design, per color. For more customized or complex items, the MOQ may be higher. We are also open to discussing flexible MOQ options for long - term partners.
3. How long is the production lead time?
The production lead time depends on the order size and complexity. For standard orders, it usually takes 2 working days from order confirmation to production completion. For customized orders with special requirements, it may take 3 working days. We will provide a detailed production schedule upon order placement.
4. What quality control measures do you have in place?
We implement a strict multi - stage quality control process. Raw materials are inspected upon arrival, and in - process quality checks are carried out at each production stage. Final products are thoroughly inspected for defects, color consistency, size accuracy, and stitching quality before packing. We also comply with international quality standards such as ISO.
5. Can you provide samples? How long does it take?
Yes, we can provide samples. For existing styles, samples can be ready within 2 days. For customized samples, it may take 3 days depending on the design complexity. Sample fees will be charged, which can be refunded when the order reaches a certain quantity.
6. What is your pricing policy?
Our prices are based on factors such as material costs, production complexity, order quantity, and customization requirements. We offer competitive prices and are willing to negotiate to find a mutually beneficial solution for long - term cooperation. Larger order quantities usually result in more favorable unit prices.
7. What payment terms do you accept?
We accept various payment methods including T/T (Telegraphic Transfer), credit card, public account and zelle. For new customers, we typically require a 80% deposit before production starts, and the balance to be paid before shipment. For established customers, we may offer more flexible payment terms.
8. Do you have experience in exporting?
What shipping methods do you offer?
Yes, We can arrange shipping via sea freight, air freight, or express delivery (such as DHL, FedEx, USPS,UPS) according to your requirements. We also handle all necessary export documentation, including customs clearance documents.
9. Can you handle private label or custom branding?
Absolutely. We offer comprehensive private label and custom branding services, including logo embroidery, printing, label design and production, and packaging customization. Our design team can work with you to create unique branding elements that meet your market needs.
10. What is your policy on order modifications?
If you need to make modifications to an order, please notify us as soon as possible,please give 2 days' notice.Significant changes, especially those affecting materials, design, or production schedule, may result in additional charges and a revised lead time.
11. How do you ensure ethical and sustainable production?
We adhere to ethical production practices, ensuring fair labor treatment, safe working conditions, and compliance with local labor laws. In terms of sustainability, we use eco - friendly materials whenever possible, reduce waste through efficient production processes, and promote energy - saving measures in our factory operations.
12. What if there are quality issues with the delivered products?
In case of quality issues, please notify us within 3 days of receiving the goods. We will conduct an investigation and, if the problem is confirmed to be on our side, we will offer solutions such as replacement, repair, or partial refund according to the severity of the issue.
13. Do you offer design services?
Yes, our in - house design team has rich experience in clothing design. We can provide design concepts, sketches, and technical drawings based on your ideas and market trends. Whether it's a new collection or a simple style update, we can assist you in the design process.
14. How often do you update your product range?
We update our product range seasonally, releasing new collections for spring/summer and autumn/winter. Additionally, we also introduce new styles and limited - edition items throughout the year to keep up with the latest fashion trends.
15. Can I visit your factory?
Yes, we welcome factory visits. Please schedule an appointment in advance so that we can make necessary arrangements to show you around our production facilities, introduce our production processes, and answer any questions you may have in person.
16. What is your return policy?
Returns are accepted only in case of quality problems or incorrect shipments. Customers need to provide detailed evidence of the issue. Once the return is approved, we will arrange for the return shipping (in some cases, the customer may be responsible for the return shipping cost depending on the situation) and process the refund or replacement as soon as possible.
17. Do you work with startups or small - scale businesses?
Yes, we are very supportive of startups and small - scale businesses. We understand their needs and can offer flexible solutions such as lower MOQs, customized production plans, and competitive pricing to help them grow in the market.
18. How do you protect customer's intellectual property?
We sign strict non - disclosure agreements (NDAs) with all our customers to protect their design concepts, brand information, and any other confidential data. Our factory has internal security measures in place to ensure that customer - specific information is not leaked.
19. What certifications do you have?
We hold several important certifications, including relevant certifications such as GCC (General Certificate of Conformity),CPC (Children’s Product Certificate).These certifications demonstrate our compliance with international quality, safety, and ethical standards.
20. Can you provide references from other customers?
Yes, upon request, we can provide references from some of our existing customers. You can contact them to learn about their experience working with us, our product quality, and service levels.