At SwiftBay Prints, we are committed to delivering superior quality apparel and exceptional service. To ensure your complete satisfaction, we offer a transparent and customer-centric money-back guarantee policy as follows:

 

Eligibility:

If you receive products that are defective, significantly inconsistent with approved samples, or incorrectly shipped (e.g., wrong size, color, or design), you may request a refund within 3 days of delivery. Claims must be supported by clear evidence (e.g., photos, inspection reports).

 

Process:

Contact our customer service team immediately to report the issue.
Provide detailed information and evidence for verification.
Upon confirmation of the defect or error, we will:
Offer a full refund for unused, undamaged items within 7 business days, or
Provide replacement products at no extra cost (your choice).

 

Exceptions:

This guarantee does not apply to normal wear and tear, damages caused by improper use, or changes in personal preference. Customized orders are non-refundable unless proven to be our manufacturing error.

 

Why We Do This:

Your trust is our priority. This policy reflects our confidence in our craftsmanship and dedication to resolving issues promptly. For any questions, reach us at 650-339-5216.

Thank you for choosing SwiftBay Prints – where quality meets accountability.